My key doesn’t work/type well, what should I do?
1)For all models, we advise you to restore the factory setting in the Driver or by pressing the restore hotkeys shown in the manual(Fn+~/Backspace or double WIN) for 5S first.
2)After that, if it still doesn’t work and your keyboard is hot-swappable, you need to replace the switch to have a try. You could use the other good switches on the keyboard to replace the defective switch if you are convenient. Or maybe the switches become loose during the delivery and you just need to plug them out and replug them in.
You can search for how to replace a switch on the internet. If you don’t have a switch puller, you could use tweezers instead.
If the key is okay then, the issue is most likely caused by the switch. You need to contact firstname.lastname@example.org with your order number for a replacement service if you buy it from en.akkogear.com.
If it’s not a switch problem, please contact email@example.com with your order number for further help if you buy it from en.akkogear.com.
Sometimes dust and oxidation could cause those switch problems, so you need to clean the switch and the PCB by blowing with gas if you are convenient.
3)If your keyboard is not hot-swappable, it is likely either your keyboard gets dust/detritus retained in the switches or the keyboard switch might have a “dry joint” issue and needs resoldering for this specific key.
You could try to clean the switch by searching How to Fix a Stuck or Repeating Key on Your Mechanical Keyboard to see if you could clean up the switch and resolve the issue. You could try the contact restorer too if you have some.
If it still doesn’t work, we are afraid that you might need to replace the switch with a soldering iron to have a try. You could contact firstname.lastname@example.org with your order number for further help if you buy it from en.akkogear.com.