Sales and Refunds

By placing an order with Akko JP through the Akko Japanese site, you are accepting these Terms & Conditions.

Please read these Terms & Conditions before placing an order or using any service provided by Akko. 

 

Warranty

Please visit our warranty page to obtain the latest warranty terms.

https://akkogear.jp/akko-warranty-and-service-statement/

 

Delivery

We will arrange the products to be delivered to the address indicated in your order.

An email notification will be sent when the tracking ID has been entered. You can also check the latest shipping status by logging in your account for order details or by visiting our Order Tracking page.

The package will be shipped by Sagawa(佐川急便)and will take around 10-12 days. The package will only be trackable on SAGAWA site once it reaches the final destination sort facility.

Note: Import tax is not included and might be collected by the custom.

 

Order Cancellation

If you change your mind after placing an order, you can cancel it within 24 hours prior to the shipment. Please visit the Contact us page to complete the form or send a request directly to support@akkogear.com.

A confirmation will be sent once your cancellation request is processed.

After 24 hours, you may still send the request and Akko will try its best to retrieve the package from the carrier but there is no guarantee that it will be processed.

 

Right to Change Terms and Conditions

Akko may, at any time and from time to time, change these terms and conditions. Any changes to these terms and conditions will be effective immediately upon posting of the changed terms and conditions on the Site. You agree to review these terms and conditions periodically, and use of the Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. 

 

Pricing and Price Reductions/Corrections

Akko reserves the right to change prices for products displayed on the Akko Online Store pages at any time without notice, and to correct pricing errors that may inadvertently occur. If a pricing mistake occurs on the Akko Online Store, you agree that Akko will not be bound by that incorrect price, unless you have already been charged. In case of pricing errors on the website or made in connection with your order, we will send you notifications to allow you to continue your transactions at the correct price, or cancel your order without any cost on your side. 

Akko does provide price-matching policy and the specific terms can be found by this link.

 

Return and Refund

a) Return Window
Please return your product within 30 days of your receipt upon delivery, except as otherwise noted on the product detail page.

b) Complete Package Rule
Please return the product with its original packaging, including manuals, novelty keycaps and keycap puller that comes with the unit for a full refund. Returns with incomplete/materially different packages may enable sellers to charge a restocking fee up to 15% subject to the completeness of the package. We do not charge a restocking fee for normal wear of use on the keyboard.

c) Refund
An automatic refund will be issued within 3~5 business days of the receipt of your return.

d) Return Shipping

We are matching the return policy implemented in mainstream eCommerce website such as eBay and Amazon.

Akko pays for return shipping if the item was damaged, faulty, or doesn’t match the listing description.

When customers decide to return a product at no fault of Akko (for reasons such as “unwanted items” “I no longer needs this”), they are responsible for the return shipping.

We have CN warehouse to accept returns. If the item needs to be returned because of Akko’s responsibility and issues, we will reimburse the shipment up to $20 per package.

e) Refuse delivery. Refusing the delivery of international package may result in disposal by the carrier. Note Akko will only refund you when we receive the return package, and any cost generated by return shipping of the refused package will be deducted from the refund amount.

f) Wrong Address. Entering the wrong address may cause delivery failure and finally result in disposal by the carrier. Note Akko will only refund you when we receive the return package, and any cost generated by return shipping of the refused package will be deducted from the refund amount.

For any questions, don’t hesitate to reach support@akkogear.com.