Sales and Refunds

By placing an order with Akko through the Akko Global site, you are accepting the following Terms & Conditions.

Please read these Terms & Conditions before placing an order or using any service provided by Akko. 

 

Warranty

Please visit our warranty page to obtain the latest warranty terms.

Warranty terms for different products may vary.

Delivery

Akko will arrange the shipment to be delivered to the address left on the order detail.

An email notification will be sent when the tracking ID has been entered. You can also check the latest shipping status by logging in your account for order details or by visiting our Order Tracking page.

If your region is not listed and you would like to inquiry the delivery, feel free to contact support@akkogear.com.

Akko is unable to satisfy individual requests from users on the specific carrier to use for a specific order. If you leave a PO.Box address for your order, we may have to cancel your order.

Tax

For EU region, VAT is collected at the time of checkout as required by EU Commission to comply with VAT e-commerce obligations.

Akko provides the IOSS to the carrier to expedite the customs clearance process and report the VAT to the European Commission every month. By doing so, we are providing the information required for customs clearance upfront so there should be no delay for customs clearance.

PS: In rare cases, the logistic carrier may overlook the IOSS and recharge you the VAT. In this case, please contact support@akkogear.com to get a refund for the VAT, or ask Akko to pay the VAT on your behalf.

Custom import taxes are not included in the payment and are generally not collected in most logistic routes we provide unless you go with the express shipment (like FedEx/TNT/DHL).

Note: Import tax is not included and might be collected by the custom. Akko is not responsible for collecting and paying any incurred tax.

Order Cancellation

If you change your mind after placing an order, you can cancel it within 24 hours prior to the shipment. Please visit the Contact us page to complete the form or send a request directly to support@akkogear.com.

A confirmation will be sent once your cancellation request is processed.

After 24 hours, you may still send the request and Akko will try its best to retrieve the package from the carrier but there is no guarantee that it will be processed.

Right to Change Terms and Conditions

Akko may, at any time and from time to time, change these terms and conditions. Any changes to these terms and conditions will be effective immediately upon posting of the changed terms and conditions on the Site. You agree to review these terms and conditions periodically, and use of the Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.

Pricing and Price Reductions/Corrections

Akko reserves the right to change prices for products displayed on the Akko Global Store (en.akkogear.com) pages at any time without notice, and to correct pricing errors that may inadvertently occur. If a pricing mistake occurs on the Akko Global Store, you agree that Akko will not be bound by that incorrect price, unless you have already been charged. In case of pricing errors on the website or made in connection with your order, we will send you notifications to allow you to continue your transactions at the correct price, or cancel your order without any cost on your side.

Akko does provide price-matching policy on en.akkogear.com and the specific terms can be found by this link. Due to differentiated shipping, marketing and after-sales support, Akko does NOT extend its price-matching policy for lower price found on other platforms.

Return and Refund

a) Return Window

We offer 30 (thirty) days return for most of our products upon delivery for product quality issues.  All return requests will not be available after that.

For generic reasons like “I don’t like the product now” “I changed my mind”, customer needs to request returns within 7 (seven) days.

Return requests for DIY Kits, due to level of user customization involved, can only be accepted in 7 (seven) days once the product has been delivered.

b) Complete Package Rule

Please return the product with its original packaging, including manuals, novelty keycaps and keycap puller that comes with the unit for a full refund. Returns with incomplete/materially different packages may enable sellers to charge a restocking fee up to 15% subject to the completeness of the package. We do not charge a restocking fee for normal wear of use on the keyboard.

c) Refund

An automatic refund will be issued within 3~5 business days of the receipt of your return.

d) Return Shipping

When customers decide to return a product at no fault of Akko (for reasons such as “unwanted items” “I no longer needs this”), they are responsible for the return shipping.

We have US and CN warehouse to accept returns.

For customers outside USA, you will need to send the package to either our US or CN warehouse.

If the item needs to be returned because of Akko’s responsibility and issues, we will reimburse the shipment up to $20 per package for keyboard/DIY Kits.

e) Customers are to bear the consequences and fees incurred, if the failed delivery is caused by one of the following cases:

  1. Refuse delivery.  Refusing the delivery of international package may result in disposal by the carrier. Note Akko will only refund you when we receive the return package, and any cost generated by return shipping of the refused package will be deducted from the refund amount.
  2. Wrong Address. Entering the wrong address may cause delivery failure and finally result in disposal by the carrier, if the changes are not made in a timely manner. Note Akko will only refund you when we receive the return package, and any cost generated by return shipping of the refused package will be deducted from the refund amount.
  3. Custom Tax. Akko doesn’t collect or pay for the custom taxes that are potentially charged by local customs for each region/country. It is the user’s responsibility to pay for the tax. If the package is destroyed or returned because user doesn’t want to pay for the tax, the refund will be issued once Akko receives the products, and we will deduct any return cost from the product amount.
  4. Recipient isn’t reachable when the carrier tries to contact, and failed to pick up afterwards;

h) Failed Delivery at the Fault of Logistics Carriers

The rate of delivery for all packages is 98% and most packages will arrive on time based on Akko’s estimated time frame during checkout. However, occasionally users may experience unexpected delays of packages. Once posted, please wait for 60 calender days (maximum) for the package to be delivered. If the package is not delivered within 60 calender days due to the fault of the logistic carrier, Akko will issue a full refund.

For any questions or concerns, please feel free to email support@akkogear.com

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