Sales and Refunds

By placing an order with Akko through the Akko Global site, you are accepting these Terms & Conditions.

Please read these Terms & Conditions before placing an order or using any service provided by Akko.

Warranty

Please visit our warranty page to obtain the latest warranty terms.

https://en.akkogear.com/akko-warranty-and-service-statement/

 

Delivery

We will arrange the products to be delivered to the address indicated in your order.

For US customers, all orders placed on Akko website will be shipped with valid tracking using USPS, UPS, DHL or FedEx. All orders will typically be delivered within 6~8 business days or otherwise notified. 

For EU customers, for most orders to UK, DE and FR, we will normally ship over to the destination country in 3~5 business days and then hand over to the local post office (like Royal Mail for UK) for final delivery. If the order is above 2kg, we may use DHL Express. 

For customers from other EU countries, VAT might be collected and will be displayed in the invoice.

All package to EU should be expected to be delivered within 7~15 business days. 

Akko is unable to satisfy individual requests from users on the specific carrier to use for a specific order. If you leave a PO.Box address for your order, we may have to cancel your order.

 

Order Cancellation

If you change your mind after placing an order, you can cancel it within 24 hours prior to the shipment. Please visit the Contact us page to complete the form or send a request directly to support@akkogear.com.

A confirmation will be sent once your cancellation request is processed. After 24 hours, you may still send the request but there is no guarantee that it will be processed and Akko reserves the rights to charge a $5 administration expenses.

Right to Change Terms and Conditions

Akko may, at any time and from time to time, change these terms and conditions. Any changes to these terms and conditions will be effective immediately upon posting of the changed terms and conditions on the Site. You agree to review these terms and conditions periodically, and use of the Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.

Pricing and Price Reductions/Corrections

Akko reserves the right to change prices for products displayed on the Akko Online Store pages at any time without notice, and to correct pricing errors that may inadvertently occur. If a pricing mistake occurs on the Akko Online Store, you agree that Akko will not be bound by that incorrect price, unless you have already been charged. In case of pricing errors on the website or made in connection with your order, we will send you notifications to allow you to continue your transactions at the correct price, or cancel your order without any cost on your side.

Return and Refund

a) Return Window
Please return your product within 30 days of your receipt upon delivery, except as otherwise noted in the product detail page.

b) Complete Package Rule
Please return the product with its original packaging, including manuals, brackets and toolkit that comes with the unit for a full refund. Returns with incomplete/materially different package may enable sellers to charge a restocking fee up to 15% subject to the completeness of the package. We do not charge restocking fee for normal wear of use on the camera.

c) Refund
An automatic refund will be issued within 7 business days of the receipt of your return.

For any questions, don’t hesitate to reach support@akkogear.com.