Akko Warranty and Service Statement

Common Warranty 

1. Akko takes technical support questions for product sold from all of its authorized distributors
2. Akko provides direct RMA after-sales service for the product sold from its direct distribution channels (as listed below).
3. If the warranty window expires, customers need to pay for repairs. Akko will also provide instructions if users prefer to repair the keyboard by themselves. However, users shall take full responsibility for any loss happened during self-repair.
4. Dissembling the keyboard without manufacturer/seller’s instruction will immediately void the warranty.
5. The return and warranty policy may vary in different platforms and are subject to the specific distributor at the time of purchase.

Precautions: Man-made damage is not limited to immersion, falling off, and pulling off the wires with excessive forces, etc.

Spill damage is NEVER covered by the warranty. 

 

Warranty on Our Official Global Webstore 

1-Yr warranty on parts on all new products and a 30-day return/replacement (USA).
For regions outside USA, we will ship parts to you for repair. 
This warranty covers defects in workmanship and materials.
Please provide the proof of purchase to claim the warranty.

 

Warranty on Amazon US 

1-Yr warranty on parts on all new products and a 30-day return/replacement (USA).
For regions outside USA, we will ship parts to you for repair. 
This warranty covers defects in workmanship and materials.
Please provide the proof of purchase to claim the warranty.

We only have 1 direct distribution dealer on amazon, which is Akko Direct.
For orders purchased from other vendors, please contact your seller directly. 

 

Warranty on Ebay

We do not have an authorized dealer from eBay. Please contact the seller for specific warranty policy. 

 

Parts Procurement

If you just want to procure parts from us for conducting self-repair, please message support@akkogear.com to get the specific price on the parts.

 

For other regions and orders placed from elsewhere, please contact your seller (Akko distributor) for specific warranty policy.