Do I have to pay VAT for orders to EU?
The short-answer is YES. And the VAT is collected at the time of checkout as required by EU Commission to comply with VAT e-commerce obligations.
Akko provides the IOSS to the carrier to expedite the customs clearance process and report the VAT to the European Commission every month. By doing so, we are providing the information required for customs clearance upfront so there should be no delay for customs clearance.
PS: In rare cases, if you go with FedEx/TNT, the logistic carrier may neglect the IOSS and recharge you the VAT. In this case, contact firstname.lastname@example.org to get a refund for the VAT, or pay the VAT on your behalf.
Custom import taxes are not included in the payment and are generally not collected in most logistic routes we provide unless you go with the express shipment (like FedEx/TNT).